We aim to respond to you as soon as possible. We will provide an acknowledgement within 3 business days and a response within 14 business days, from the date we receive your enquiry. You will be informed if we require more time. We appreciate your understanding should this be needed.

If despite our best efforts, the outcome does not satisfactorily meet your expectations, you may consider seeking assistance from Consumers Association of Singapore (CASE). They are an independent institution to assist in the resolution of disputes between consumers and businesses.